For CUSTOM ORDERS, the customer must prepay half of the total cost of the order. Once begun work you can not cancel the order without losing the deposit. The rest of the total plus shipping costs shall be paid once the order has been completed (to make sure everything is correct, we will show images to the client to be totally satisfied before make the last payment)

**** Due to the new changes in the Etsy Payment, we let our customers know that we will not send any packages until the transaction has been processed and we receive the Etsy message approving your shipment. Once we receive the confirmation, we promise to send the items within the next 2 business days.
We can not be held responsible, if this process takes longer than normal, since they are the new metod of Etsy and LugArt petit has to abide by the new rules.
We are very sorry for the possible delays that this new situation may cause.****

All our packages are shipped by Registered Letter from www.correos.es.
This way of shipping is a mail with proof of delivery through recipient's or authorised person's signature. In case your mail is not received by the recipient, a note is left at his/ her address informing he/ she can pick up their mail at a Correos Post Office.
As soon as the purchase have been sent we'll tell you the track number and customers can trace the package through Correos Website and be sure that the package was shipped.

The shipping costs include the registered shipping by Correos-españa, the envelope, tiny boxes, bags and all that your purchase need to arrive safely to your house.


We DON'T send anything without this type of shipping. Sorry.


TRACKING NUMBER: Due to the new agreements between the international post companies of some countries, the tracking number we provide when sending the purchase, can not be tracked after its departure from Spain, but this number is very important because it helps us locate it in case of loss or delay . With this shipping number, they can give you information about the package at your post office but it is not possible to follow it from your personal computer as we did in the past. We are sorry for the inconvenience this may cause.


NOTE: Shipments to the European Union usually take about 10 to 15 days, though sometimes take longer for customs issues that we can not predict. The same with the shipments to the USA or other international destinations, which usually take about 20 days to arrive, but sometimes it is possible take longer. We can not make a claim until 30 days of delivery, then If for any reason, alien to us, the "Registered Letter" is lost along the way and not arrives its destination, We commit ourselves to fix it with the customer.

IMPORTANT: Sometimes the recipients Customs countries retain the package for longer than normal (more than 30 days), in these cases the package is not lost, you must to wait through customs as long as they want. We can not be responsible for this delay.
A month after sending the package, if the customer let us know that the package has not arrived at their destination, we put a claim that can be extended from two to four months. Until we receive a notice from the post office, we will not take a solution. If in this period, the package not arrived, and the notification of the post office is that the package has been lost, we'll have two options: remake the order lost (if possible) or refund of the purchase.... the customer can choose. We'll not refund money and not reshipe items until to receive a reply from our post office, that can be between two or three months. If you are not in accord with these policies, please, don't buy our items. We cannot control the good job of the people who deliver the parcels once the package is out of our hands. We are responsible of the package after that postal services certifies the loss. But always there are a responsible solution. Only we need a bit of patience.

We only have 4 months of time since the package is sent to make the claim. If the customer does not notify us of this delay during this time, we will not be able to do anything as we will not get a response from the post office and it will be impossible to know if the package was delivered or lost.


RETURNED TO SENDER:
If you don't pick up your package when it arrives to your home, Once the time that each country grants to the collection of the packages in the office has passed, they return it to the sender. In these cases, the customer must decide if he wants to be refunded the amount of the items purchased (but NOT the amount of shipping costs) or to be sent back to pay shipping costs. Please understand that the expenses have had to pay the shipping costs and it is not our fault that you have not been able to pick up the package.


*Dado los problemas que estamos teniendo con los envíos a Argentina, debido a la retención de los paquetes en la aduana por varios meses, hemos decidido hacer los envíos a través de una empresa privada, por lo que los gastos son mucho más elevados. Sentimos las molestias que esta situación pueda ocasionarles.*

We can reserve a listing for a customer but the reserved will be for no more than ONE week. Once the time passed, if the customer don't purchase the item, we will put it on sale again for other customers.

Once you have purchased items needing additional information such as color, fabric or model, before being sent, if you don't let us know your preferences, we will contact you. This means that the shipment will be delayed until your order has been customized. We work fast to finish these items as soon as possible, but if you take many days to respond, it will take us longer to send your purchase. We hope you understand. This depends of you, not of us. This is not a reason to cancel the transaction.